Last Updated: February 2024
Thank you for shopping at Chelsea Chatts LLC. We strive to provide you with a seamless shopping experience, and your satisfaction is our priority. Please review our 30-Day Shipping and Returns Policy below:
1. Shipping Policy
1.1. Processing Time: Orders are typically processed within 1-2 business days (excluding weekends and holidays) after the order is placed. If shipping will take longer than 1-2 days, you will be notified by a team member at Chelsea Chatts LLC.
1.2. Shipping Options: We offer various shipping options during checkout, including standard and expedited shipping. Shipping times may vary based on your location and the selected shipping method.
1.3. Tracking Information: Once your order has shipped, you will receive an email with tracking information, allowing you to monitor the delivery status of your package.
1.4. Shipping Delays: While we strive to meet the estimated delivery times, external factors such as weather conditions, customs delays, or carrier issues may impact delivery times. We appreciate your understanding in such situations.
2. Returns and Exchanges
2.1. Eligibility: You may return or exchange items within 30 days from the date of purchase. To be eligible for a return or exchange, items must be unused, in their original condition, and with all tags attached (if applicable).
2.2. Return Process: To initiate a return or exchange, please contact our customer service team at chelsea@chelseachatts.com. Provide your order number, the item(s) you wish to return, and the reason for the return. We will guide you through the process.
2.3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service for returns.
Return address:
Chelsea Chatts
100 Cherokee Blvd
Suite 325
Chattanooga, TN 37405
2.4. Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.
2.5. Exchanges: If you need to exchange an item, please contact our customer service team. We will assist you in placing a new order for the desired item and provide instructions for returning the original item.
3. Contact Information
If you have any questions or concerns regarding our 30-Day Shipping and Returns Policy, please contact our customer service team at chelsea@chelseachatts.com.
Thank you for choosing Chelsea Chatts. We appreciate your business!
